Privacy Policy

1. Introduction

JCY Construction Engineering Pty Ltd (ABN 15 681 212 215) ("JCY", "we", "us", or "our") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at jcyconstruction.com.au or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, company name, and job title when you submit an inquiry through our contact form or correspond with us directly.
• Project information: Details about your infrastructure project, timeline, and requirements as provided in your inquiry or during the course of our engagement.
• Website usage data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected through cookies and analytics tools.
• Professional information: Information relevant to our professional engagement, including qualifications, experience, and project history as shared during the course of business.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and provide information about our engineering consulting services.
• To deliver construction engineering, bridge engineering, construction verification, and other consulting services as engaged.
• To communicate with you about project progress, deliverables, and professional matters.
• To improve our website, services, and user experience.
• To comply with legal obligations and professional standards.
• To maintain internal records and manage our business operations.

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information in the following circumstances:

• Service providers: We may share information with trusted third-party service providers who assist in operating our website and business, such as web hosting providers and email service providers. These providers are bound by confidentiality obligations.
• Legal requirements: We may disclose information where required by law, regulation, legal process, or government request.
• Professional obligations: In the context of engineering consulting engagements, we may share project-related information with project stakeholders as required by the scope of our services and as authorised by our client.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We regularly review our security practices to ensure they remain appropriate for the type of information we hold.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand how visitors interact with our website, allowing us to improve content and user experience.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate, incomplete, or outdated personal information.
• Request deletion of your personal information, subject to our legal obligations.
• Opt out of receiving marketing communications from us.
• Lodge a complaint about our handling of your personal information.

To exercise any of these rights, please contact us using the details provided below.

9. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with the revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint about our handling of your personal information, please contact us:

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.